Frequently Asked Questions (FAQs)

What makes Wise Rocks unique?

Each Wise Rock is handcrafted from Australian stones, designed to connect with your energy. No two stones are alike, making every Wise Rock a one-of-a-kind treasure. Our stones are hand-selected from diverse Australian landscapes, capturing the essence of the earth in every piece.

How do I care for my Wise Rock?

Wise Rocks are delicate. To preserve their beauty and energy:

  • Avoid Exposure: Keep your Wise Rock away from water, harsh chemicals, and prolonged sun exposure to maintain its luster.
  • Gentle Cleaning: Wipe your piece with a soft, dry cloth to restore its glow. Avoid abrasive materials.
  • Mindful Storage: Store in a soft cloth or protective pouch to shield it from dust and damage.

More detailed tips are on our Care page.

Do you offer repairs or rewiring?

Yes! We offer a rewiring service for worn settings. Visit our Shop and order the rewiring service and we’ll restore your piece’s setting so that you can continue to feel the stone’s energy and show off your Wise Rock. 

Where are the stones sourced?

All stones are found in Australian landscapes, ranging from coastal beaches to rugged mountain ranges. Each stone carries the unique energy and beauty of its natural origin.

Can I customise a Wise Rock?

Absolutely! We offer custom designs to create a piece that truly speaks to your style and energy. Contact us to discuss your vision and we’ll work together to bring it to life.

What is your returns policy?

Due to the delicate nature of our products, we only accept returns for items damaged during shipping. If your item arrives damaged, contact us within 7 days for assistance. For full details, visit our Returns Policy.

How do I wear Wise Rocks?

Wise Rocks are designed to be versatile, easily worn on hoop earrings or as pendants. Check each product's description to learn more or contact us for specific questions.

What should I do if the wire frame tarnishes or breaks?

The wire frame is crafted to enhance and display the stone’s beauty and is fragile so it may wear over time. Our rewiring service is available via our Shop.

Are the stones treated or altered in any way?

Our stones are used in their natural form to preserve their unique energy and appearance. We do not alter or treat the stones, ensuring every piece is as authentic as it was when found.

How long does shipping take?

Orders are processed within 1-2 business days. Delivery times vary based on location and the shipping method selected. Tracking details will be provided once your order is dispatched.

Do you ship internationally?

Yes, we offer international shipping. Rates and delivery times vary by destination. Visit our Shipping Policy for more details.

How can I track my order?

Once your order is dispatched, we’ll send you an email with tracking information so you can follow its journey to you.

What payment methods do you accept?

We accept all major credit cards, PayPal, Stripe, and Afterpay, providing flexible payment options for your convenience.

Are Wise Rocks fragile?

Yes, Wise Rocks are delicate treasures. The wire frame is designed to showcase the stone’s beauty and requires careful handling. Follow our care instructions to maintain its stunning finish.